Customer Service Associate

 

Phoenix  Leather Goods, a Christian based e-commerce retailer of clothing  accessories located in Bolingbrook, Illinois, is seeking Customer  Service Associate to support both strategic and daily operational  activities focusing on customer satisfaction, marketplace maintenance,  and more. This position is full-time and includes bonus opportunities,  paid time off, health & dental insurance, 401k program with company  match after one year of service, merchandise discounts, casual dress  code and opportunities to grow and learn daily in an entrepreneurial  environment.


Please submit a resume and cover letter explaining why you are the right person for the job.


Primary Duties and Responsibilities

  • Answer phone calls, check voicemail and call customers back
  • Execute marketplace maintenance, which include emails, reviews and customer issues
  • Live Chat with customers
  • Analyze problem orders and determine solutions
  • Filing
  • Process daily returns and exchanges, and refund the customers


Qualifications

  • Warehouse and Customer Service experience a plus
  • Ability to work in a fast-paced, high-energy environment
  • Basic math skills
  • High degree of integrity and trustworthiness
  • Must be at least 18 years old
  • Must have high school diploma or equivalent
  • Excellent phone skills
  • Ability to multi task
  • Very computer literate, knowledge of Microsoft Word and Excel. Familiarity with Access a plus
  • Able to work independently and with a team against project deadlines
  • Close eye for detail with the ability to see how details fit into the larger scope
  • Excellent research and problem solving skills
  • Flexibility - willing to embrace and adapt to change


Benefits

  • Employee discount on merchandise
  • Casual dress code
  • Bonus opportunities
  • Opportunities for growth
  • A friendly, supportive, Christian-based environment
  • 401(k) with company match for full-time associates
  • Health insurance for full-time associates
  • Paid time off for full-time associates


**In your email or cover letter explain why this job is a good fit for you. Also include your salary expectations. Resume should be included as an attachment. Email all materials to careers at phoenixleathergoods dot com**


Company Profile:

Phoenix Leather Goods is an established and growing ecommerce  retailer located in Bolingbrook, Illinois selling clothing and travel  accessories on 2 webstores and over 15 third party marketplaces  including Amazon, Walmart and ebay.


We sell to help. Our Core Purpose is to enrich the  lives of our customers, co-workers and the global community through  service, charitable giving and honoring God. Our Core Values are the  driving force behind PLG’s vision for the future. We live our shared  values each day through the products we sell, service, treatment of one  another, and through our presence in the world. We are committed to  building success for the company and each associate through the  following: Service, Honor, Integrity and Professionalism.